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For all questions relating to ticket purchases, please contact Eventbrite here


Are tickets only available online?

No, an allocation of hard copy tickets are available through friends and promoters of Beyond The Valley.

Does my name need to be on the ticket?

Yes. To ensure the validity of the ticket, we require your name to be on the ticket. At the event, security will check to ensure the name on your ID matches that of your ticket. Please note that names only need to be on tickets purchased online. If you purchase a hard copy ticket from a promoter, your name does not need to be on it.

Can I change the name on my ticket?

If you can no longer attend, the name on your ticket MUST be changed via our official ticket resale partner, Tixel. If you do not process a name change, the ticket will NOT BE VALID on the day.

Is camping included in my ticket?

Yes, free onsite camping is included in the General Admission ticket price. All camping add-ons such as Electric City and Lux Camp will need to be purchased in addition to a festival ticket.

Do I have to buy a car pass?

Yes. For all information regarding car passes click here.

How much space do we get per campsite?

Each car will be parked next to its allocated camping area, which accommodates for approximately 4-5 people; this is where carpooling comes in handy. To camp in larger groups please ensure your convoy arrives to the festival together or meet the rest of your friends in our large waiting bay after ticket check and you will be allocated campsites next to each other.

My friend has a ticket that looks different to mine, is that okay?

Yes. Because we have both hardcopy and digital tickets, it is ok that your ticket may look different to others. Please ensure it is barcoded and branded by Beyond The Valley and Eventbrite, if in doubt purchase online through the Beyond The Valley website.

If I have a different ticket type to my friends, can I still camp with them?

No. Cars will be allocated to campsite areas according to the passes they have i.e Electric City, Lux Camp or General Camping. Please ensure all cars in your convoy have the same pass, for example; if you have a general ticket with no add-ons and your friends car has an Electric City ticket you will need to purchase an Electric City ticket to be able to camp with them.

Is there a limit on how many tickets I can buy?

No. The more the merrier!

Are there wristbands at the event?

You will be issued a wristband when you have your ticket scanned at the festival. There are no replacements for lost wristbands; the only way they can be removed is with scissors. Wristbands will not be replaced and cannot be transferred to friends.

Can I replace a lost ticket?

If you cannot find your online ticket purchased through Eventbrite, contact them here. If you have purchased a hard copy ticket through a promoter you must treat this ticket as if it were cash. There are no replacements on hard copy tickets.

I’ve purchased an Electric City powered camping ticket, does this get me into the festival?

No. Electric City tickets do not include your festival pass. You must also purchase a festival ticket.

I’ve purchased a Luxury Camping ticket, does this get me into the festival?

No. Lux Camp tickets do not include your festival pass. You must also purchase a festival ticket.

I’VE PURCHASED A 4-day ticket but would only like to come for 3-days / 2-days / 1-day, is this okay?

Yes

I’VE PURCHASED A 3-DAY TICKET BUT WOULD only LIKE TO COME FOR 2-DAYS / 1-DAY, IS THIS OKAY?

Yes

I’VE PURCHASED A 2-DAY TICKET BUT WOULD only LIKE TO COME FOR 1-DAY, IS THIS OKAY?

Yes